Kastoo1. Scope
This applies to the Kastoo app for Smart TV (LG and Samsung), Android, Android TV, iPhone and iPad, the browser extension and this website (kastoo.es), including My Kastoo and licence purchases.
2. Legal framework
This information is published in line with Directive (EU) 2019/882 on the accessibility requirements for products and services (European Accessibility Act), transposed in Spain by Law 11/2023 of 8 May. As a technical reference we use the EN 301 549 standard and the WCAG 2.1 level AA guidelines.
Kastoo is a microenterprise (fewer than 10 people and less than 2 million euros in turnover). Under Article 4(5) of the Directive, microenterprises providing services are exempt from these requirements. Even so, we voluntarily apply the measures on this page and keep improving them.
3. Measures in the app
- It can be used entirely with the remote control: arrows, OK, Back, colour buttons and channel up/down. On Android, also by touch.
- The selected item is always clearly highlighted.
- Choice of dark or light theme.
- Interface size setting to enlarge text, icons and artwork.
- Subtitles: you can choose and show those included in the stream.
- Selectable audio track, including audio description when the provider offers it.
- No time limits for reading or choosing; playback can be paused at any time.
- Available in Spanish, English, Portuguese, French and Italian, with clear and simple wording.
- You can add and edit your lists from your phone or computer in My Kastoo, without typing on the TV keyboard.
4. Measures on the website
- Pages with titles and ordered headings, and alternative text on informative images.
- It can be navigated with the keyboard, with a clearly visible focus, and enlarged with the browser zoom; it adapts to mobile.
- No pop-ups or third-party trackers, and it respects the system option to reduce motion.
- Payment takes place on the Stripe page, which has its own accessibility measures.
5. Known limitations
- We have not yet fully tested the app with each TV's screen reader (Voice Guide, Audio Guide or TalkBack).
- Channel names and logos, artwork, subtitles and audio description come from your provider's list. Kastoo shows them as received and cannot guarantee their accessibility.
- The app and the website have not yet undergone an external accessibility audit.
6. Help and contact
If you find a barrier, cannot use a feature or need this information in another format, write to us at contacto@kastoo.es. Tell us the device and what you were trying to do. We reply as soon as possible and within 15 working days at most.
7. Complaints
If you are not satisfied with our reply, you can contact the consumer services of your region or the market surveillance authority of your country.
8. Review
We review this information at least once a year and whenever we make an important change to the app or the website.