Terms of purchase

This is a translation for your convenience. The Spanish version is the legally binding one: read it in Spanish.

In short: you try Kastoo for free; if you like it, you pay once for 1 or 3 years (VAT included) and use it on up to 3 devices. It does not renew automatically. The licence is activated immediately, which is why there is no right of withdrawal, but there is a guarantee: if Kastoo does not work as described, we fix it or refund your money. Kastoo is a player: it does not include channels or content.

These terms govern the purchase of licences for the Kastoo application through this website. They are governed by Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI), the Consolidated Text of the General Law for the Defence of Consumers and Users (Royal Legislative Decree 1/2007, TRLGDCU) and Law 7/1998 on General Contracting Conditions. By buying, you declare that you have read and accepted them. You can save or print them from your browser.

1. Who is selling

Antonio Lozano Hernández, sole trader, with tax ID (NIF) 71205045N and address at Calle Gregorio Marañón, 23, 47195 Arroyo de la Encomienda (Valladolid). Email: contacto@kastoo.es.

2. What you are buying

A personal, non-exclusive and non-transferable usage licence for the Kastoo application, for the chosen period (1 year or 3 years) and for a maximum number of devices (currently 3), which is shown before payment. The licence gives access to all the application's features on those devices and to its updates during that period.

The licence does not include channels, movies, series or any content, nor the service of any IPTV list provider. The buyer adds their own lists and is solely responsible for holding the rights needed to play them.

3. Functionality and compatibility

Kastoo plays M3U/M3U8 lists and Xtream Codes accounts: live TV with programme guide, movies and series, profiles, parental control, sending to other devices and cloud backup, as described on the home page.

LG Smart TV with webOS 4.0 or later.
Android 7.0 or later (phone, tablet and TV box). Android Auto: audio only.
An Internet connection and a list from a provider compatible with these formats.

Playback of each channel or video depends on the format used by the provider and on the device's capabilities. We recommend checking this during the free trial before buying.

4. Free trial

Each device can use Kastoo free of charge for a trial period (currently 15 days) from its first installation, without giving payment details and with no obligation to buy. When it ends, playback is paused until a licence is activated; lists, favourites and profiles are kept. The trial does not restart when the application is reinstalled.

5. Prices and taxes

Prices are shown in euros, including VAT and with no additional charges, on this website and before you confirm payment. They are one-off payments: there is no subscription or automatic renewal. We do not apply personalised prices based on your profile or behaviour. Prices may change in the future, but any change does not affect licences already purchased.

Discount coupons. Some campaigns may offer promotional coupons. The discount is shown before payment and the final price is the one shown on the payment button. Each coupon has the validity, plans and number of uses stated in its campaign, cannot be combined with others and cannot be exchanged for cash.

6. How the contract is made

In accordance with article 27 of the LSSI, we inform you of the steps:

You go to My Kastoo with the MAC and key shown by the application on your device.
You choose the plan (1 year or 3 years) and tick the box accepting these terms and immediate activation.
You pay on Stripe's secure page, where you can review the product and the amount and correct any error by going back before confirming.
When the payment is complete, the licence is activated immediately and you see the confirmation on screen. You also receive confirmation of the purchase by email.

The contract is concluded in Spanish. We keep a record of each purchase (plan, date, amount, licence code and date of your consent); you can ask us for a copy at any time. To buy, you must be of legal age and have the legal capacity to enter into contracts.

7. Payment method

Payment is processed by Stripe with the methods shown at the time (card, Apple Pay, Google Pay, PayPal, Bizum or others). Kastoo does not receive or store your card or account details. With each purchase you receive the invoice in PDF by email, which you can also download from My Kastoo.

Purchases in the Google Play version. If you installed Kastoo from Google Play, the licence is bought within the app and the payment is processed by Google with the payment methods of your Google account, in accordance with its terms. In that case, the receipt is issued by Google and refunds are requested from Google through your Google Play account; if Google refunds or cancels the payment, the licence is withdrawn. The rest of these terms (duration, devices and use) apply in the same way.

8. Activation and duration

The licence is activated immediately on the device from which it is bought, and you receive a code (KAST-XXXX-XXXX) to activate it on your other devices up to the maximum allowed. You can remove and add devices from My Kastoo up to 3 times every 30 days; if you need more changes (for example, because of a breakdown), write to us and we will sort it out.

The period runs from the date of purchase. If you buy before an active licence expires, the new period is added to the end of the current one. The licence is personal: it cannot be resold or transferred to third parties.

9. Right of withdrawal

As a general rule, consumers have 14 calendar days to withdraw from a distance contract. However, under article 103.m) of the TRLGDCU, this right does not apply to the supply of digital content not on a tangible medium when performance has begun with the consumer's prior express consent, with their acknowledgement that they thereby lose that right, and the trader has provided the confirmation set out in article 98.7.

That is why, before you pay, we ask you to expressly agree to the licence being activated immediately and to acknowledge that you lose the right of withdrawal; without that acceptance it is not possible to buy. We then send you confirmation of the purchase by email, which records that consent. So that you can check that Kastoo works with your devices and your lists before paying, we offer the free trial.

Losing the right of withdrawal does not affect your legal guarantee (section 10).

10. Legal guarantee of conformity

Kastoo must conform to what is described in these terms and on the website for the whole licence period (articles 114 et seq. of the TRLGDCU). If it does not, you are entitled to have us bring it into conformity free of charge and within a reasonable time; if that is not possible or we fail to do so, to a proportional price reduction or to terminate the contract and recover the corresponding amount. To exercise this right, write to us at contacto@kastoo.es explaining the problem.

It is not a lack of conformity of Kastoo if a list does not work for reasons attributable to the provider (server down, expired subscription, connection limit or non-standard formats), or if the device does not meet the requirements of section 3.

11. Updates and changes to the application

Kastoo receives updates to keep it in conformity, fix bugs and improve it, at no cost to anyone with an active licence. We may introduce changes that are not necessary to maintain conformity when there is a valid reason (for example, to adapt it to new system versions or to legal changes), at no cost to you and informing you clearly. If a change had a negative and more than minor effect on your use of Kastoo, you may terminate the contract free of charge within the following 30 days and we will refund the proportional part of the price (article 126 bis of the TRLGDCU).

If the service were ever discontinued, the proportional part of the unused licence time would be refunded.

12. Proper use

It is forbidden to use Kastoo to play content without the authorisation of its rights holders, to try to circumvent the licensing system or to share licence codes beyond the permitted devices. In the event of proven fraud or clearly unlawful use, the licence may be cancelled, after notifying the buyer.

13. Liability

The owner is responsible for Kastoo working as described, in accordance with the law. The owner is not responsible for the content the user plays, for the availability or quality of the service of their list provider, or for their Internet connection. Nothing in these terms limits the rights that the law grants to consumers.

14. Customer service and complaints

You can send us any query, issue or complaint at contacto@kastoo.es. We will acknowledge receipt and give you a reasoned reply within a maximum of 15 working days. Official complaint forms (hojas de reclamación) are also available to you: ask us for them at that same email address.

If you are not satisfied, you can turn to the consumer services of your autonomous community or to the Consumer Arbitration Board (Junta Arbitral de Consumo). The owner is not currently a member of any alternative dispute resolution scheme, so will consider voluntary participation on a case-by-case basis.

15. Applicable law and jurisdiction

These terms are governed by Spanish law. If you are a consumer, the courts and tribunals of your place of residence shall have jurisdiction.

General terms of purchase