KastooQuick answers
- The list won't load or shows an error: how to fix it
- A channel won't play, goes black or keeps cutting out
- How to add an M3U list or an Xtream Codes account
- Use the same licence on several devices
- How to activate or renew your Kastoo licence
- Invoices, receipts and refunds
Write to us
If you haven't solved it, write to us at contacto@kastoo.es. So we can help you first time, please include:
- The device (for example, “2020 LG TV” or “Xiaomi Redmi Note 12”).
- The MAC shown in Kastoo's Settings, or your licence code if you already have one.
- What's happening and since when; if you can, a photo of the screen showing the message.
⚠️ Kastoo is only a player: we do not sell or provide lists, channels or subscriptions, and we cannot help with problems with your provider's service (channels down, expiry or payments for your subscription). For that, please contact your provider.
We reply on working days, usually within 24 hours. We will never ask for your password or card details.