KastooWhen a channel or a movie can't be played, Kastoo tells you why. Almost all of these messages are responses from your provider's server, not app faults.
| Message | What it means and what to do |
|---|---|
| HTTP 401 / 403 · access denied | The provider won't let you watch that content: expired subscription, wrong username or password, channel not included in your package, or access blocked from your country or your IP. Check it with “Check” in My Kastoo and, if it continues, talk to your provider. |
| HTTP 404 · not found | That channel or movie is no longer on the server. Refresh the list in Settings → Refresh the list now. If it still appears, the provider has removed it. |
| HTTP 429 / 509 · too many connections | You are using the subscription on more devices at the same time than it allows. Close Kastoo (or the other app) on the other device, wait a minute and try again. In My Kastoo, “Check” tells you how many connections you have and how many are in use. |
| HTTP 500, 502, 503… | The provider's server has a problem or is overloaded. It usually sorts itself out within a few minutes. |
| No connection to the server / network error | The server can't be reached: check your internet, restart your router and make sure the list address is correct (with its port, for example :8080). |
| The server is not responding / timed out | The server is taking too long. Try again later or with another channel. If it always happens, your connection may be slow: see a channel keeps cutting out. |
| Unsupported format | That content uses a video or audio format your device doesn't support. On Android, with movies and series, try “Other player” (for example, VLC). In the browser, some MKV files can't be played. |
💡 If all channels fail at once, it's almost always the subscription or the connection. If only one fails, it's that channel on the provider's server.
Remember that Kastoo does not broadcast any channel: it only plays what your provider sends. Problems with the service (channels down, expiry, connections) are for your provider to solve.
Still stuck?
Contact usWrite to us and we'll help. Tell us your device and what's happening.