Kastoo
The programme guide (EPG) is what tells you what is on now and next on each channel. If your channels play but the guide is empty, only appears on some channels or shows the wrong time, it is almost always down to one of these four causes. None of them is a fault in the player.
First: where the guide comes from
The guide is not made by the player: it is prepared by your provider, just like the channel list. The player downloads it and matches it to your channels using an identifier for each channel. That is why, if the guide is missing or does not match, you almost always need to look at what your provider gives you.
| Type of list | Does it include the guide? | What to do |
|---|---|---|
| Xtream Codes (server, username and password) | Yes, it arrives on its own | Nothing; if it does not show, refresh the list |
| M3U URL with the guide in the header | Yes, most players read it | Nothing |
| M3U URL without a guide | No | Ask your provider for the guide address (XMLTV) and add it |
1. Your M3U list does not include the guide
Many M3U lists only include the channels. The guide is at a separate address, in XMLTV format, which usually ends in .xml or .xml.gz. Ask your provider for it and add it:
- In Kastoo, from your phone: go to My Kastoo, edit your list, open “Advanced options” and paste it into “EPG guide (XMLTV)”. When you save, the TV loads it on its own.
- On the TV itself: in Settings, just below the list address, there is the “EPG guide (XMLTV) · optional” field.
2. The guide shows, but is missing on some channels
If the guide appears on almost every channel but is missing on a few, your provider’s guide does not include those channels or names them differently (the identifier does not match). Only your provider can fix this: let them know which channels are affected.
3. Programmes show up early or late
This happens when the provider supplies the guide in another time zone. There are two fixes:
- Check the app’s time zone: in Kastoo, Settings → Time zone. If the app’s clock does not show your local time, choose your city.
- If the clock is right but the guide is still out of step, use Settings → Guide time adjustment and add or subtract the hours you need (from −3 to +3).
4. The guide takes a while to appear
Guides covering many channels are large files. The first time, they can take a few seconds to download, especially on TV boxes with little memory. After that, the player keeps a copy and the guide shows instantly. If it never appears, check that the guide address is correct by opening it in your phone’s browser: a file should download.
How to see the full guide
In Kastoo, the guide appears on each channel’s info card (what is on now and next) and in a grid covering several hours: press the red button on the remote in live TV or tap “Guide” on your phone. We explain it in detail in how to view the EPG guide and fix the time.
Frequently asked questions
Can I use a guide from another website?
You can enter any XMLTV address, but for it to match your channels the identifiers must be the same ones your list uses. The most reliable option is your own provider’s guide.
Does the guide use a lot of data?
A full guide can take up several megabytes, but it is downloaded from time to time, not every time you change channel.
Why does it show on my phone but not on the TV?
Each device downloads its own copy. Refresh the list on the TV from Settings and wait a few seconds.
Free for 15 days with all features, no card needed. One licence covers 3 devices.
Kastoo is just a player: it does not sell, host or include lists, channels, movies or subscriptions. The screenshots use a demo list with openly licensed content.