KastooEvery device with Kastoo has a MAC (for example, A4:5B:12:7C:44:0B) and a 6-digit key. Together they work like that device's username and password in My Kastoo: they are used to send lists to it and to activate the licence.
Where to find them
- The first time you open Kastoo, on the welcome screen, next to the QR code.
- At any time: go to Settings. In the “This device” panel you'll see the QR code, the MAC and the key.
💡 If you scan the QR code with your phone you don't have to type anything: My Kastoo opens with your details.
Common questions
Is the MAC my TV's? On Smart TVs it is that of its network connection. On phones and other devices where it can't be read, Kastoo creates its own for that device.
Does it change if I reinstall the app? Not on an LG TV. On Android, uninstalling deletes it and a new one is created. You don't lose your licence: just enter your licence code again in Settings.
Can anyone else use it? Not without the key. Don't share the key with anyone.
Still stuck?
Contact usWrite to us and we'll help. Tell us your device and what's happening.